Updated: June 3, 2023

We truly appreciate our customers and look forward to helping them today and for many years to come.  As with any relationship, we believe things work more smoothly when we agree on how business will be conducted.

GENERAL BUSINESS POLICIES

1. There will be a 1 hour minimum charge for any on-site services provided (including travel time), and a ¼ hour minimum charge for any remote services provided. The current hourly rate for standard service during normal business hours is $120.00 per hour. The current hourly rate for standard service after normal business hours and on holidays is $180.00 per hour. These rates are subject to change at any time.

2. Our normal business hours are 8:00am to 6:00pm, Monday through Friday.  ANY service that is provided outside of normal business hours, or on holidays, will be billed at the after-hours rate of $180.00 per hour, with a 15 minute minimum charge.  This includes phone, text, and email responses to provide support.  If you call or message us after-hours, we will assume that you are requesting after-hours service.   We cannot guarantee service availability outside of normal business hours.

3. With the Standard Service Only agreement, we will not install any unattended remote access tools on any of your systems. For us to access your computers remotely, you will need to be present at your computer and run a tool to get us connected to your computer.

4. With the Standard Service Only agreement, we will not install any health monitoring tools on any of your systems. It will be your responsibility to monitor the health of your systems (including backups), and to request service if necessary. We will not be responsible for the failure of any systems or any loss of data resulting from failed systems.

5. With the Standard Service Only agreement, we will only install our basic antivirus software on your systems (if desired, and at an additional cost). It will be your responsibility to keep your systems secure. We will not assume responsibility for any virus infections, ransomware attacks, or any other compromised systems on your network.

6. With the Standard Service Only agreement, we will not maintain any account information for your systems (usernames, passwords, IP addresses, serial numbers, etc.). We will provide you with this information when it is originally setup and it will be your responsibility to securely store this information. In the event that this information is not known, all we can do is assist you in resetting your account information (if that option is available).

7. All hardware is sold with a manufacturer’s warranty and all warranty-related service is the responsibility of the manufacturer.  When you purchase a product from us, we will attempt to have the product repaired by the manufacturer and there will not be a charge from us to handle the warranty claim.  Maranello Technology Management provides no additional warranty beyond that of the manufacturer.

8. We reserve the right to charge a $30.00 fee or 5% of the transaction amount (whichever is greater) on all returned checks and ACH transactions.

9. We will require an accepted quote, and payment for any hardware priced at $200.00 or above before it will be ordered or installed. Since most of the merchandise we sell is special-ordered as we sell it, merchandise may not be returned or refunded once it has been ordered.

10. All labor will be billed upon completion of work and will be due within 15 days.  On larger projects, we may break the project up into phases and require payment at the completion of each phase before continuing to the next phase.

11. Any invoices that are 30 days past due will be assessed at 1.5% interest charge per month.  Any services associated with a past due invoice will be suspended until payment is made.  A re-activation fee may apply for any services that were suspended due to late payment.

12. We will not perform services for clients that currently have past due invoices.  This includes but is not limited to emergency services. No exceptions.

13. Cost of collection, including reasonable attorney’s fee, shall be borne by the client.

14. All merchandise remains the property of Maranello Technology Management until paid in full.

15. Maranello Technology Management shall not be bound by any terms or conditions printed on a purchase order, check, or correspondence from client without prior written acceptance of such terms.

16. Maranello Technology Management cannot guarantee the price or availability of items quoted past the expiration date of the quote.

LIMITATION OF LIABILITY

Maranello Technology Management warrants to client that the material, analysis, data, programs, and services to be delivered or rendered under this Agreement will be of the kind and quality designated and will be performed by qualified personnel

Maranello Technology Management offers no guarantees or warranties, express or implied, as to system availability and functionality during any phase of its support services and makes no guarantees or warranties, expressed or implied, regarding the ability to resolve computer-related problems, to recover data, or to avoid losing data.

Maranello Technology Management makes no other warranties, whether written, oral or implied, including without limitation, warranty of fitness for purpose of merchantability.  In no event shall we be liable for special or consequential damages, either in contract or tort, whether or not the possibility of such damages has been disclosed to us in advance or could have been reasonably foreseen by us.

LEGAL ACTION AND JURISDICTION

The enforcement of this agreement shall be governed by the laws of the State of Georgia.

BILLING METHODS

We only send invoices by e-mail. Payments may be made by cash, check, credit card, or ACH draft.